Refund Policy

Unworn resaleable item(s) purchased from our website may be exchanged at one of our stores within 14 days from the order date on your receipts.

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Please take the unworn resaleable item and a copy of either your email receipt or delivery receipt to a store of your choice where we will gladly exchange the item to the same value or higher should you choose to pay the difference.

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Unfortunately, exchanges cannot be processed by post.

Bespoke items are exactly that, made just for you, to your specifications in discussion with Judith. As such they can't be refunded. This will be made clear and agreed before work starts on your item/s. We do want you to be really happy and so will make reasonable adjustments to your design, though this will incur further costs if the work is extensive, such as a complete remodel from the original agreed design. Of course if there is a problem with an item being faulty, repairs will be made in accordance with the policy set out above.

1. Contact us at contact@xiaoxichen.com with your order details

2. We will provide you with a returns authorisation number

3. Package the item securely in its original condition

4. We will arrange collection or provide a prepaid returns label

5. Upon receipt and inspection, we will process your refund, repair, or replacement

Items must be returned in the same condition in which they were received:

• In original packaging where possible

• With all accompanying documentation

• Without signs of wear or damage beyond the reported fault

• Refunds will be processed to your original payment method

• Please allow up to 14 days from receipt of the returned item for the refund to be processed

• You will receive confirmation once the refund has been initiated